At TSPI Solutions Ltd, we are committed to providing high-quality digital products and ensuring customer satisfaction. This Refund Policy explains the conditions under which refunds are issued for purchases made on our website, Immunova.
- Digital Products
Our primary product, the Immunova e-Book, is a digital product delivered electronically upon purchase. Due to the nature of digital goods, we generally do not offer refunds once the e-book has been downloaded or accessed. - Eligibility for Refunds
Refunds may be considered under the following conditions:
Non-Delivery of Product: If you did not receive the download link for the e-book within 24 hours of purchase, please contact us immediately.
Technical Issues: If you experience technical difficulties preventing access to the product, we will work with you to resolve the issue. If the issue cannot be resolved, you may be eligible for a refund.
Accidental Duplicate Purchases: If you accidentally purchased the product more than once, please notify us with proof of purchase for a refund on the duplicate transaction.
- Non-Refundable Situations
Refunds will not be granted in the following cases:
You change your mind after completing the purchase.
You fail to download or access the e-book within the allowed timeframe, unless the issue is reported promptly.
You claim dissatisfaction with the content of the e-book without providing specific feedback for improvement.
- Refund Request Process
To request a refund, please follow these steps:
Contact Us: Send an email to immunovaonline@gmail.com with the subject line “Refund Request.”
Include Proof of Purchase: Provide your order details, including the date of purchase and the email address used at checkout.
State the Reason for Your Request: Clearly explain why you believe a refund is warranted.
We will review your request and respond within 7 business days.
- Refund Method
Approved refunds will be processed using the original payment method. Depending on your payment provider, it may take 5-10 business days for the refund to appear in your account. - Contact Information
If you have any questions about this Refund Policy or need assistance, please contact us:
Email: immunovaonline@gmail.com
Phone: 078 939 4189
Address: 5 Noodt Street, Stilfontein, North West, 2571
Important Note:
By completing your purchase, you agree to the terms outlined in this Refund Policy. We encourage you to contact us with any concerns before requesting a refund, as we are happy to assist with resolving issues whenever possible.